Your customer service reps and lead coordinators are a key point of first-contact, but many go through the motions and miss a big opportunity on that first call.

This week, Weldon Long explains how the lead coordinator can glean everyday, seemingly insignificant information from the homeowner that, when passed on to the salesperson, can be the difference between a closed sale and a missed sale. Plus, customer service expert Brigham Dickinson joins Weldon to explain the three elements that go into being a great dispatcher, as well as some key tips for selling service agreements over the phone.

All that and more in the latest episode of Cracking the Code! Watch now before it enters the EGIA members-only archive on 12/31.

Watch now before it enters the EGIA members-only archive on 12/31.

The holidays are upon us and the end of the year approaches. Are bonuses and holiday parties on their way for employees? How do you use the season – or do you – to make an impression on your team? In this month’s Snapshot Survey we’re asking all about holiday bonuses and other perks to learn some of the prevailing best practices and areas of improvement in the industry.

In a special episode of the Contractor Coffee Club, Mark welcomes Bruce Matulich, chairman of the EGIA Foundation. Bruce discusses the mission and activities of the 501(c)(3) nonprofit, which is dedicated to turning around the industry’s workforce shortage by using scholarships, research and other initiatives to attract more, younger people to the industry. And Mark and Bruce talk about what contractors, manufacturers and everyone in the industry can do to help the Foundation generate tomorrow’s HVAC workforce today.

On ContractorConnect.org, George asked:

“Do you track where your leads come from and look at the dollar value of each lead generation to determine where to put your advertising dollars?”

See other contractors’ and consultants’ feedback, and join the conversation yourself, on Contractor Connect – the latest EGIA member benefit free for all members.

Do you carry multiple equipment brands?

Log-in to access the complete research summary report on choosing equipment brands, as well as the full Snapshot Survey archives.

After another successful, sold-out run this past fall, EGIA’s educational workshops are back starting in early-2019!

More than 25 acclaimed live educational workshops have been added to the calendar beginning in January, on topics like marketing, financials, customer service, sale, service agreements and much more.

Sign up today before they’re sold out. As always, registration is free for EGIA Premium Members!

EPIC2018 is in the books but, after it sold out three months in advance, you don’t want to wait to reserve your spot for EPIC2019.

Next year’s conference will take place October 3-4 at the Bellagio in Las Vegas, and will be built upon the same foundation that made EPIC2018 such a success: a commitment to helping individuals and companies grow and improve, access to industry experts and world-renowned keynote speakers, and unrivaled networking opportunities!

Don’t wait, lock-in your spot today!

Customer Service & Dispatching Training is one of the 10 core areas of curriculum available through EGIA Contractor University, created to streamline and improve the customer service process and help companies book more of the calls they’re already receiving. For each core curriculum topic, online classes, in-person workshops and online library resources (videos, templates, and implementation tools) are available for EGIA members. To learn more about our Customer Service & Dispatching Training, watch the intro video below and take the online class demo.