Doing the right thing in the big moments is key; but consistently doing the little, ordinary things extraordinarily well is even more vital to success.

This week, Weldon Long explains how to be extraordinary when doing the ordinary -- and then watch those seemingly inconsequential moments build up into massive successes.

That, plus strategies for hiring the right people and much more, in this week's episode of Cracking the Code!

Watch now before it enters the EGIA members-only archive on 9/3.

Mark Matteson continues his series on sales in the latest episode of Contractor Coffee Club. This time, Mark offers seven things that will drive your sales mentality and success rate, along with other strategies and tactics that have helped him master HVAC sales over the last several decades.

Plus, a look at industry research data on inventory management and what it means for your company.

After-hours service calls can be a tricky proposition to juggle. Offering the convenience to your customers can be a big draw, as they know they’ll never be caught without heat or air conditioning. But figuring out how to manage the process and what to pay for it can be difficult. In this month’s Snapshot Survey, we’re asking all about after-hours service calls to get an idea of what’s working in the industry – and what isn’t.

How Is Your Company’s Sales Staff Compensation Structured?

Log-in to access 6+ years of Snapshot Survey research archives, including the latest summary report on Inventory Management.

Visit the interactive Contracting Best Practices Library on EGIA.org/University for training and education resources on sales, financial structure, compensation and more.

On ContractorConnect.org, George asked:

“Just wanted to know what everyone else may be doing in regards to your personal Facebook account when a new customer sends you a friend request.”

See other contractors’ and consultants’ feedback, and join the conversation yourself, on Contractor Connect – the latest EGIA member benefit free for all members.

EGIA’s acclaimed live educational workshops are back this fall and, as always, registration is free for EGIA Premium Members! Upcoming workshops include:

One of the most effective ways to measure airflow is through a method known as a traverse. While a traverse offers an accurate means of determining airflow, HVAC professionals rarely use it due to its intimidating nature. Let’s look at this time-proven measurement technique and see if we can remove some of the mystery surrounding it.

EGIA has partnered with National Comfort Institute (NCI), the HVAC industry’s leading technical training organization, to create the High Performance HVAC Alliance which delivers a powerful new joint membership opportunity for contractors. The new alliance membership option includes all the benefits of both EGIA and NCI premium memberships at a significantly reduced rate.