Uncovering Customer Problems with the Investigation Process

Author: Cracking the Code Podcast | April 15th, 2019

Customers rely on your expertise as a home services professional to solve their problems, even if they're unaware a problem exists.

In part three of an ongoing series on service technician training, Weldon Long introduces step two of the R.I.S.C. process and how you can utilize the "investigation" stage to diagnose problems and deliver solutions. Plus, Gary Elekes helps you understand which questions to ask during the different stages of the in-home sales journey.

All that and more, on this week's episode of Cracking the Code!