EGIA

Snapshot Survey Results | Crisis Management

In the April 2019 Snapshot Survey, we asked contractors about how their crisis management strategies to help you understand how to incorporate best practices in your preparation plans. Here's one survey question and its results from the summary report, which will be available in its entirety to EGIA members on 5/14/20.

Did you have a crisis management plan prior to the COVID-19 outbreak that you’ve deployed in some capacity?

EGIA Snapshot Survey - Warranties and Guarantees

There is no substitute for confidence. Business owners must lead their organizations with confidence, especially during a crisis. Having a plan for dealing with a sudden crisis can lessen tangible losses – revenue, market share, employment rate - but can also help deflect damages to less tangible assets like morale.

When we asked our network of home services companies if they had a crisis management plan to launch at the time of COVID-19, the overwhelming majority (89%) responded “No.” Sudden crises are difficult to plan for, but the current pandemic has been especially difficult because it has changed almost every business operation for contractors.

Here's what a contractor from New Jersey had to say:

“We are at the Jersey Shore, so we have a myriad of plans for hurricanes, which include remote answering from another state, file storage, vehicle safety, etc. The pandemic is different in the sense that it’s so different than anything we could have anticipated.”

EGIA has worked tirelessly to create the Navigating Turbulent Times online training series to help contractors thrive during the current crisis. We have organized the industry’s top trainers and consultants to build the most comprehensive database of insights, tools, and best practices to help you combat the challenges you’re facing during the COVID-19 pandemic.

Click here to register for the free weekly coaching webinars and access the training videos.