Event Details
Day 1: October 20, 2020
Start time: 10:00 a.m.
End time: 02:00 p.m.
Venue: Virtual Event
Directions: Customer Service Excellence
Tuesday, October 20
10:00AM - 2:00PM PST
Virtual Event
To develop a customer service focused culture and implement core values to support superior customer service in all operations. This workshop is about defining your company brand experience and brand promise, then aligning the business to deliver on that promise every time.
Course Materials:
Topics Covered:
What to Bring:
Follow up Homework:
Who Should Attend
Owners of Trades Businesses, Service Managers, Call Center Managers
EGIA Event Services
866-502-2021
NON-MEMBER PRICING
$299.00
Day 1: October 20, 2020
Start time: 10:00 a.m.
End time: 02:00 p.m.
Venue: Virtual Event
Directions: Customer Service Excellence
Gary Elekes
Gary Elekes is serial entrepreneur with a passion for helping others become more successful by sharing what he has learned over the past 3 decades working closely with all facets of the contracting industry. During his career, Gary has held senior management positions at Lennox and Service Experts. In 2000, Gary moved into entrepreneurship and started his training and consulting business EPC. Today, EPC continues to support growth oriented businesses aspiring to reach 20% EBIT. He also designed the very first web based learning platform for the residential contracting industry, which acts as a support system for training and learning in HVAC and plumbing trades, and has over 5,000 subscribers.
In 2003, Gary began acquiring contracting firms with a focus on developing turn-around opportunities. He also opened and operated several start-up businesses. In 2010, he added web design/SEO and online marketing to his company portfolio starting Imarket Solutions as a co-founder. Gary graduated from Ohio State University with a BSBA and also holds a Master's Degree in Business and Finance.