Dispatching and the Ultimate Client Experience

Dispatching and the Ultimate Client Experience

Wednesday, April 7

10:00AM - 12:00PM PACIFIC (1:00PM – 3:00PM EASTERN)


Virtual Event


Dispatching is the central nervous system of any company and it is essential to the client experience. It is often the very first contact potential customers have with your company and can be the difference between losing that business and creating a long-term customer relationship worth tens of thousands of dollars.

In this workshop, we’ll discuss best practices for communications strategies between technicians and dispatchers, as well as some valuable processes that can make dispatching more efficient and, in turn, help the company deliver on its brand promise.


EGIA Event Services





Event Details

Start date: April 07, 2021

End date: April 07, 2021

Start time: 10:00 a.m. PST

End time: 02:00 p.m. PST

Venue: - Meeting ID: 991 4379 1663

Directions: Dispatching and the Ultimate Client Experience

Premium Members: FREE Registration Plus Members: $99/Person
EGIA Members must log-in to take advantage of the above discounted workshop pricing


Gary Elekes

President, EPC Training

Gary Elekes is serial entrepreneur with a passion for helping others become more successful by sharing what he has learned over the past 3 decades working closely with all facets of the contracting industry. During his career, Gary has held senior management positions at Lennox and Service Experts. In 2000, Gary moved into entrepreneurship and started his training and consulting business EPC. Today, EPC continues to support growth oriented businesses aspiring to reach 20% EBIT. He also designed the very first web based learning platform for the residential contracting industry, which acts as a support system for training and learning in HVAC and plumbing trades, and has over 5,000 subscribers.

In 2003, Gary began acquiring contracting firms with a focus on developing turn-around opportunities. He also opened and operated several start-up businesses. In 2010, he added web design/SEO and online marketing to his company portfolio starting Imarket Solutions as a co-founder. Gary graduated from Ohio State University with a BSBA and also holds a Master's Degree in Business and Finance.