I'm trying to build IAQ into my replacement business. What is the best way of going about this?
Is duct cleaning or duct sealing really worth our time?
Finding good help is always an issue. I see that the larger companies are developing apprentices in house. I would like to try this, but I'm not sure how to start. Can you give me some ideas?
What's the reason that I would use a good better best approach in selling?
What percentage of our total gross revenue should be used for marketing and advertising purposes?
What billing method should we use for the best profits?
How important are service contracts for growing my business?
What are the best ways to get my technicians to feel comfortable about turning over a lead?
Would it be smart to hire a service manager before hiring technicians? Can the service manager be part of the tech hiring process?
What websites do most contracting companies use to find the best employees?
What tips can you offer for helping my CSR's match the right tech to a job based on skill level when going out on service calls?
The season is very busy right now, but I know this will drop off in September. When would you suggest I start marketing, so I can make the phone ring September 1st?
We have our CSR's take the after-hours phone home each week on a rotating schedule. How should we pay them for this service?
As your business grew, how did you start the delegation of management and staff?
I have been considering adding plumbing as an additional service. We are an HVAC service and replacement company. What are the pros and cons of adding plumbing to our business?