Clip of the Week | It All Starts on the Phone

The "Perfect Service Call" starts long before the tech shows up at the front door.

In a clip from this week's episode of Cracking the Code, Weldon Long taps data from the latest Snapshot Survey to explain how the initial phone call sets the tone for the customer experience.

This clip is excerpted from this week's episode of Cracking the Code. Visit www.egia.org/show to watch the latest full show.