Improving CSR Skills During the Summer Season

Author: Cracking the Code Podcast | May 13th, 2019

The last thing we want to do is lose an opportunity during the summer.

Weldon Long demonstrates a role playing exercise that can help dial in your customer service representatives and dispatchers to capitalize on every opportunity. Plus, Gary Elekes explains how to effectively dispatch the right technician to every call.

All that and more, on this week's episode of Cracking the Code!