Written by EGIA Contractor University Faculty & Marketplace Partners
Small Changes Can Produce Big Results
By Weldon Long
Mindset Training can be big and all encompassing, but it can also be small and incremental. Your team can learn to change by enacting small, positive changes, which will lead to changes in their actions and, ultimately, their business and sales results. Let me share with you some easy-to-implement, stress-free baby steps.
We have all heard this before, “You just have to get into the habit of doing it.” And that’s sometimes the advice and solution that owners and managers give to their team when discussing how to correctly work a service, maintenance, or sales call to increase average tickets and close rates. Well, that may be easier said than done, and just saying it doesn’t make it happen.
This week I had a local heating and air conditioning company come to my house. The technician was polite, clean and courteous. He also did not know that he was the one who installed the zoning system with the new air conditioner just a few years ago.
Teddy Roosevelt was a force of nature, larger than life in all he did. He had no equal, he was peerless. Some say, one of the 20th century’s great leaders. How could TR's admirable qualities improve your leadership skills?
In a service-based business model, to get the results you want for your business, you must deliver the results, outcomes and experiences customers want for their lives. The better the delivered outcome or experience, the more people will pay, and the better the company will perform.