10 Commandments for Managers
By Mark Matteson
Managers manage people; it’s one to one. A manager grows people. He inspires change, coaches up, teaches specific skills, encourages people to take risks and stretch comfort zones. He brings out the best in people. He truly cares about the people he serves. It really is true — you can have everything you want in life if you only help enough other people get what they want or need, first.
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Positivity Helps Convert Calls Into Sales
By Brigham Dickinson
Practicing the power of positive comes from being trained on how to turn a negative experience into a positive outcome for your customer.
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