Written by EGIA Contractor University Faculty & Marketplace Partners
Expectations Determine Prosperity - For Better or For Worse
By Weldon Long
“Your results in life will never exceed your expectations, and your expectations will never exceed your imagination.”
I wrote these words several years ago in my book,The Power of Consistency, and over the years since then, I have become more convinced than ever of their accuracy.
I conduct training seminars and ride-along coaching sessions across the entire country and complete hundreds of video and phone coaching conference calls each year, and one of the most frequently asked questions from owners, managers, salespeople and technicians is: “How can we convince customers to upgrade or replace their comfort system now?”
Be the Guest Customers Want to See Over and Over Again
By Mike Treas
With the holidays so recently in our past we reflect on our guests and think about whether we enjoyed having them in our home or not. Some guests we enjoy having around so much that we overlook the interruption they bring to our lives. Others, not so much. Having guests can raise all kinds of emotions and leave you feeling great … or determined to never allow it to happen again.
Over the last 60 years, the term “Service Agreements” has meant conducting maintenance with your existing customers by performing regularly scheduled tune-ups on the HVAC or Plumbing mechanical system(s) in the dwelling.