Educational Articles

Written by EGIA Contractor University’s World-Class Faculty

How to Increase Service Technician Revenue

By James Leichter
Before we cover some ways to increase technician productivity and revenue, we should go over a few key performance indicators used to judge service technician output. Residential service technicians should produce at least $250,000 in annual sales with a 63% or higher gross profit margin. A better way to measure technician output is by annual gross profit dollars. That number is $157,500 annually or $630 gross profit dollars per average man day. Techs should run an average of four service calls per day with an average retail invoice amount of $250 each.
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HVAC Marketing, Branding & Lead Generation

By Gary Elekes
Develop a contractor marketing plan designed to maximize your “Brand” while getting the required leads and reducing your cost per lead.
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Seize an Opportunity or Serve the Customer?

By Drew Cameron
Many contractors are about to roll into their busiest time of year with the warmer weather approaching. Phones will ring off the hook for tune-ups, replacement leads and service repair requests.
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Tune Up Your Service Department for a Profitable Summer

By James Leichter
With summer coming, it is important to make sure your company has a few systems and processes in place to get the most out of your service department. Make sure your service trucks are well stocked with the parts and tools necessary to perform a complete service and perform most service calls in one trip.
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Customers Buy You

By Mark Matteson
A mentor of mine said to me in 1992, "Mark, your prospects and customers buy YOU. So go to work on your knowledge, attitude, skills and habits." When someone we trust and believe, say a technician that comes into our home or business, says to me, "What I would do is...," or, "If it were me, I would...," I really listen.
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