Educational Articles

Written by EGIA Contractor University’s World-Class Faculty

Building Success with Routines and Rituals

By Mark Matteson
Habits—good habits—are hard to form and easy to live with. Bad habits are easy to form and hard to live with. First we form habits, then they form us.
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Service Agreements to Grow Your Customer Base

By Gary Elekes
Over the last 60 years, the term “Service Agreements” has meant conducting maintenance with your existing customers by performing regularly scheduled tune-ups on the HVAC or Plumbing mechanical system(s) in the dwelling.
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Customer Service vs. Customer Experience

By Brigham Dickinson
Let’s start with a scenario: You wake up in the morning, ready to start your day with a nice hot shower. You turn your water on, waiting for it to warm up. Five minutes later, it’s still cold.
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Progressive Leaders Pursue Greatness Not Success

By Drew Cameron
Success is a destination. It’s measured by a point, a moment in time, an achievement, an accolade, a goal, a key performance indicator, a metric, etc.
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Setting Your Leads Is as Important as Running Your Leads

By Weldon Long
We hear a lot about the importance of running a sales lead in a professional and systematic manner. Typically, I am one of those people preaching that message, but today I want to talk to you about HOW to properly set a sales lead.
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