Written by EGIA Contractor University’s World-Class Faculty
What Does Going “Above and Beyond” Even Mean?
By Brigham Dickinson
Have you ever wondered what it looks like to go above and beyond in your business? This phrase “above and beyond” is something that pretty much EVERY training company tells you to do. Yet the majority of the time, they don’t give you actionable ways to do it, they just talk about how important it is.
While on a business trip, I ran into a very successful person. Completely self-made, he had started several successful companies and amassed quite a fortune. I asked him what he felt was the single most important skill or attribute behind his success. Without hesitation, he said, “I am good with people.” He went on to explain that he had learned the skill of being able to quickly size up people so that he could effectively communicate with them using ideas and metaphors they could understand and appreciate.
Expectations Determine Prosperity - For Better or For Worse
By Weldon Long
“Your results in life will never exceed your expectations, and your expectations will never exceed your imagination.”
I wrote these words several years ago in my book,The Power of Consistency, and over the years since then, I have become more convinced than ever of their accuracy.
I conduct training seminars and ride-along coaching sessions across the entire country and complete hundreds of video and phone coaching conference calls each year, and one of the most frequently asked questions from owners, managers, salespeople and technicians is: “How can we convince customers to upgrade or replace their comfort system now?”
Be the Guest Customers Want to See Over and Over Again
By Mike Treas
With the holidays so recently in our past we reflect on our guests and think about whether we enjoyed having them in our home or not. Some guests we enjoy having around so much that we overlook the interruption they bring to our lives. Others, not so much. Having guests can raise all kinds of emotions and leave you feeling great … or determined to never allow it to happen again.