Written by EGIA Contractor University’s World-Class Faculty
Nice Guys and Gals Finish First!
By Mark Matteson
Have you ever heard someone say, "Nice Guys Finish Last!"? Ever been to a funeral for a MEAN guy? Not too many people attending. I have been fascinated by the topic of leadership for over twenty years. I've read books by championship coaches in sports (Bill Belichick, Phil Jackson, Red Auerbach, John Wooden), in business (Jack Welch, Bill Gates, Steve Jobs, Alfred P. Sloan) and politics (Teddy Roosevelt, Abraham Lincoln, Ronald Reagan).
Before we cover some ways to increase technician productivity and revenue, we should go over a few key performance indicators used to judge service technician output.
Residential service technicians should produce at least $250,000 in annual sales with a 63% or higher gross profit margin. A better way to measure technician output is by annual gross profit dollars. That number is $157,500 annually or $630 gross profit dollars per average man day. Techs should run an average of four service calls per day with an average retail invoice amount of $250 each.
Tune Up Your Service Department for a Profitable Summer
By James Leichter
With summer coming, it is important to make sure your company has a few systems and processes in place to get the most out of your service department.
Make sure your service trucks are well stocked with the parts and tools necessary to perform a complete service and perform most service calls in one trip.