Written by EGIA Contractor University’s World-Class Faculty
21 Leadership Tips from Nordstrom
By Mark Matteson
Today, Blake, Pete and Erik Nordstrom serve as co-presidents of Nordstrom Inc. From one tiny store, Nordstrom has grown into a leading fashion specialty retailer with a global reach, and 2016 earnings of $3.34 billion.
Service agreements can also cause your company serious problems when not properly implemented. Here are top three ways a company loses money with service agreements: 1. They send a “parts changer:” 2. They offer discounts they cannot afford. 3. They price their labor too low.
Objections: A Natural Part of the Consumer Buying Process
By Drew Cameron
To effectively deal with objections, learn what type of buyer you are dealing with. Create customer-specific variants of three basic ways to handle common objections: Learn as much about the customer as possible. Never let an objection take you by surprise. Never deal with an objection at an emotional level.