How to Build World Class Customer Service & Dispatching
April 23, 2018 - Malvern, PA
Get all the tools you need to master call handling and book every call, while offering customers a WOW experience over the phone! In this dynamic course, you will learn a proven call handling process, as well as how to promote and sell service agreements on both inbound and outbound calls – a technique that could quite possibly double dealer service agreement sales OVERNIGHT!
During this presentation, you will learn:
Competency & Muscle Memory – Learn and develop the aptitude you need to effectively follow Power Selling Pros’ PROVEN call-handling process.
Confidence – Give new trainees and experienced call handlers alike more confidence and the ability to control the outcome of each call.
Customer Sensitivity – Increase call handler sensitivity to customers’ needs – attendees will learn how to listen more effectively and increase their emotional intelligence.
Proven Process – Trainees will learn our proven process and commit it to memory so that booking calls and wowing customers is intuitive on EVERY call.
Service Agreements – Course attendees will learn how to promote service agreements – and close them – over the phone.
This course can give your company culture a positive boost, increase trainee incomes, and bump up dealer sales. It is essential training for you and anyone in your office who answers the phone!
Register For This Event
Price: $599/Attendee (Non-Premium Members)
2 free registrations for Premium members.
Cancellation Policy The deadline to cancel your training registration without penalty is 15 business days prior to the training start date. Registration cancellations received after the deadline will result in a cancellation fee equal to the ticket price of this workshop.
Documents on Customer Service and Technician Training
Powerpoint Slides – “WOW Experience” Presentation From Power Selling Pros’ Brigham Dickinson
Powerpoint on Customer Service Excellence in a Business
Who Should Attend?
Owners of Trades Businesses
Call Center Managers
What to Bring
Core Values of the Business Defined If Available
Written Dispatching Procedures as They Exist Today in the Company
Define the Company Vision
Define Core Values and Behaviors
Write a personalized telephone script
Consider a Secret shopper process
Train Daily/Weekly Behaviors to Support Core Values
Establish a Training Plan That Aligns Brand Experience With the Work Training
Erica Leonor has a passion for teaching people to reach new heights of accomplishment in their personal and professional lives. She is thrilled to coach and train with Power Selling Pros all over the country and empower others with the skills and mindset in providing phenomenal customer experiences. She brings a vast understanding of communication, sales, and personal development to the customer service field. She graduated in Anthropology from BYU-Hawaii, and enjoys traveling and learning about vast cultures all around the world. Erica currently resides in Utah with her husband and they enjoy riding motorcycles together.