Technician Communication & Selling Skills Workshop
April 16-17, 2019 - Irvine, CA
Learn and roleplay the communication process, social styles and personalities, how to get along well and how to improve building customer relationships to improve the brand. We also cover in depth the consumer behaviors, interests, questioning technique, sales process and selling techniques, and how to use them all. Technicians will be provided with the knowledge and materials to help them sell more equipment, create more leads, create more accessory sales, and sell more maintenance agreements.
Role of the Technician
Mind Mapping – Attitudes and Focusing on Goals, Present
Personality – Social Styles – Dealing with People – How and Why
Understanding Effective Communication
Defining 7 Selling Skills
Understanding What Process in Sales – How to Sell by Involving Customers
Setting Goals and a Personal Plan
The Perfect Service Call Process
Defining The Questions to Ask a Homeowner – 12 Questions We Recommend
Cancellation Policy The deadline to cancel your training registration without penalty is 15 business days prior to the training start date. Registration cancellations received after the deadline will result in a cancellation fee equal to the ticket price of this workshop.