Recorded: December 11, 2018
If you have 10 technicians, 80% of your leads from the field usually come from 20% of your technicians. Another 20% of your technicians will never generate leads. The key is to focus on the middle 60%! When you transfer K.A.S.H. (knowledge, attitudes, skills, habits) to your frontline AND implement the right compensation systems, you stand a good chance of increasing sales without increasing overhead. Leverage your best source of new business: your techs! Empower your techs to soar! In this webinar, you will learn:
Mark Matteson is an international speaker and best-selling author of 15 books. He has been called "The Oracle of Optimism", "A Superlative Street Scholar", "An Intense Idea-Reporter". Mark travels 250 days a year around the globe delivering 75 "Edu-Training" Keynotes, Seminars, Panel Discussions and Workshops a year. Mark is a gifted storyteller, using self-effacing humor, high levels of interaction and powerful and proven business principles to inspire audiences to the highest levels of productivity and profit. Mark leaves audiences wanting more…he began his career in HVAC in 1976.