EGIA Contractor University


Customer Service Excellence

Recorded: December 19, 2017

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What Skills and Habits You Can Expect To Take Away?

  • How to Keep More of the Business You Have
  • How to Build Breakthrough Relationships With Your Clients
  • Telephone and Field Soft Skills Transfer
  • How to Deal with an Angry Customer (and turn him into a Raving Fan)
  • How to Generate Endless Referrals from the Field
  • 10 Strategies Every Manager Needs to Know and Adopt
  • The Value of Appreciation, Respect and Understanding
  • Generating Leads and New Business from the Field (Increasing Revenue without Increasing Overhead!)

Presenter Bio

Mark Matteson

Bestselling Author of Freedom from Fear and A Simple Choice

Mark Matteson is an international speaker and best-selling author of 15 books. He has been called "The Oracle of Optimism", "A Superlative Street Scholar", "An Intense Idea-Reporter". Mark travels 250 days a year around the globe delivering 75 "Edu-Training" Keynotes, Seminars, Panel Discussions and Workshops a year. Mark is a gifted storyteller, using self-effacing humor, high levels of interaction and powerful and proven business principles to inspire audiences to the highest levels of productivity and profit. Mark leaves audiences wanting more…he began his career in HVAC in 1976.