December 4, 2018 - Volume 55
EGIA Contractor University Weekly Update
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
“Building Your Financial Structure Plan”

Regardless of how much revenue you're bringing in, without a solid financial structure your company could be doomed to failure. So how can you ensure your company's finances are healthy?

Last week, Weldon Long and Gary Elekes talked about achieving the profit -- not just the revenue -- you deserve. This week, they're back to explain how to build the plan that will achieve that ideal financial structure.

Plus, a focus on bringing young people into the industry workforce and a wide-ranging Q&A. All that and more, on the latest episode of Cracking the Code!

Watch the Show

Watch now before it enters the EGIA members-only archive on 12/10.

Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Free Snippet from the Weekly "Ask the Experts" Conference Calls

How would you align compensation with performance for a CSR?


We know communication is limited because we don’t have the nonverbal, the body language side; voice intonation. So it’s a combination of things. Call booking is the number one stat we’re looking for, so time-on-the-call would be something we’d be concerned about, but as long as the booking …

Read More

Register & Submit Your Own Questions for the Next "Ask the Experts" Conference Calls for Alliance and Premium EGIA Members

Register for Monday 12/10
10am Pacific (1pm Eastern)
Register for Monday 12/17
10am Pacific (1pm Eastern)
EGIA Podcast
“How to Change Your Comfort Zone”

Everyone has room for improvement, at work or in their personal lives. Anyone could book one more call, close one more sale. But how do you change well-established habits? In the latest episode of Contractor Coffee Club, host Mark Matteson talks about the importance of setting a new normal and explains how to set a new comfort zone in order to achieve hitherto unseen results.

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Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
on Holiday Bonuses & Perks

The holidays are upon us and the end of the year approaches. Are bonuses and holiday parties on their way for employees? How do you use the season – or do you – to make an impression on your team? In this month’s Snapshot Survey we’re asking all about holiday bonuses and other perks to learn some of the prevailing best practices and areas of improvement in the industry.

Take this month's survey on Holiday Bonuses & Perks and be entered for a chance to win a $100 Visa or Mastercard gift card.

Take the Survey Now
November’s Contest Winner
Congratulations to David Adams of Miller’s Heating & Air in Vancouver, WA, for winning last month's $100 gift card
EGIA Podcast
“Ways to Grow Club Memberships”

On, Tom asked:

“What are some of the best success paths for growing club memberships?”


See other contractors’ and consultants’ feedback, and join the conversation yourself, on Contractor Connect – the latest EGIA member benefit free for all members.

Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
In October's Snapshot Survey, we asked contractors about overcoming seasonality. Below is the result from one of the questions:

In a typical year, does your company layoff (or hire) seasonal employees?

Once an all-too-common occurrence, seasonal layoffs have decreased to some degree in recent years as more and more companies have put an emphasis on seasonal initiatives and year-round planning to prevent the practice. When asked if they hire or layoff seasonally, 82% of contractors we surveyed said they do not, against 18% that do. Most companies identify finding good people to hire as the primary issue they’re facing, so ensuring that, when the right person is hired, they don’t need to be let go during the offseason is of paramount importance. At the same time, someone who isn’t worth keeping throughout the year may not be an ideal hire just because it’s July, either. Some best practices to flatten the seasonal cycles and keep employees busy all the time include putting an emphasis on service agreements all year, so techs can focus on maintenance during slow seasons, as well as seasonal marketing initiatives to drive business when it doesn’t happen organically.


Log-in to access October's research summary report on overcoming seasonality, as well as the full Snapshot Survey archives.

Log-in Now

Visit the interactive Contracting Best Practices Library at for training and education resources on marketing campaigns, service agreements, and other tools that can help businesses overcoming seasonality.

Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Sign Up Now to Secure a Seat

After another successful, sold-out run this past fall, EGIA’s educational workshops are back starting in early-2019!

More than 25 acclaimed live educational workshops have been added to the calendar beginning in January, on topics like marketing, financials, customer service, sale, service agreements and much more.

Sign up today before they’re sold out. As always, registration is free for EGIA Premium Members!

View Full Event Schedule
EPIC 2018
Save Your Spot at the Industry’s Preeminent Education Event

EPIC2018 is in the books but, after it sold out three months in advance, you don’t want to wait to reserve your spot for EPIC2019.

Next year’s conference will take place October 3-4 at the Bellagio in Las Vegas, and will be built upon the same foundation that made EPIC2018 such a success: a commitment to helping individuals and companies grow and improve, access to industry experts and world-renowned keynote speakers, and unrivaled networking opportunities!

Don’t wait, lock-in your spot today!

Pre-Register Now
Industry Leading Financing Available for Contractors
Nationwide Inbound, Inc.

A 24/7/365 live operator customer contact center located in Illinois, Nationwide Inbound helps manage your business with telephone answering services, message dispatching and scheduling support. By letting your customer connect with a live person, you'll likely increase sales, improve customer experience, and grow your business without adding in-house staff.

Special Offer for EGIA Members:
Flat rate $75 setup, Tier 3 pricing discounts, and free message dispatching via email, SMS or fax
HVAC Sales Academy Video
More About This Offer
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Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Service Agreement Training

Service Agreement training is one of the 10 core areas of curriculum available through EGIA Contractor University. For each core curriculum topic, online classes, in-person workshops and online library resources (videos, templates, and implementation tools) are available for EGIA members. To learn more about our service agreement training, watch the intro video below and take the online class demo.

HVAC Sales Academy Video
Service Agreement Class Demo
HVAC Sales Academy Video
Service Agreement Intro Video
For more information about EGIA membership,
call us at 866-502-2021 or visit
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