July 24, 2018 - Volume 36
EGIA Contractor University Weekly Update
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
“The Importance of Diagnostic Testing”

Using technical data is a powerful tool for the contractor. Not only can it help you sell – and sell more – but it can increase the value for your homeowner and truly create a win-win.

In this week's episode of Cracking the Code, Weldon Long is joined once again by National Comfort Institute's David Holt, who discusses how using diagnostic data can make your job easier and reinforce the recommendations you need to make.

Plus, Weldon answers viewer questions on whether or not to practice price conditioning and more!

Watch the Show

Watch now before it enters the EGIA members-only archive on 7/30.

Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
on Inventory Management

Inventory is of the utmost importance for any home services company, affecting everything from service management operations to budgeting to even insurance. Few things can impact a company’s bottom line so substantially. In July's Snapshot Survey, we're asking all about inventory management. How do companies make it work for them -- or at least keep it from working against them?

Take this month's survey on Inventory Management and be entered for a chance to win a $100 Visa or Mastercard gift card.

Take the Survey Now
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Free Snippet from the Weekly "Ask the Experts" Conference Calls

We have our CSR's take the after-hours phone home each week on a rotating schedule. How should we pay them for this service?


It doesn’t just apply to the CSR’s – we do on-call managers and rotate that responsibility. Sometimes, in a smaller company, you only have a certain amount of people, so they end up with the phone more. The larger companies obviously can spread the opportunity to have that responsibility. So it depends a little bit on your philosophy...

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Register & Submit Your Own Questions for the Next "Ask the Experts" Conference Calls for Alliance and Premium EGIA Members

Register for Monday 7/30
10am Pacific (1pm Eastern)
Register for Monday 8/6
10am Pacific (1pm Eastern)
EGIA Podcast
20 Students Selected for Their Passion & Commitment to Industry

The EGIA Foundation has selected its first-ever class of scholarship recipients, a group of students who will be pursuing education in an HVAC-related field at an accredited two-year college, vocational or technical school, or other approved institute during the 2018-19 academic year!

One of the EGIA Foundation’s core activities, the scholarship program helps to improve the ongoing workforce shortage in the home services industry by awarding twenty $2,500 scholarship to select dedicated individuals who are currently seeking education to better prepare themselves for a career in the industry.

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Meet The Recipients
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
In June, we surveyed contractors on Employee Benefits. Below is the result from one of the questions we asked:

Do you currently offer health benefits to your employees?

Access to healthcare coverage has become a bigger and bigger topic of conversation in America over the last few years, with most people still receiving insurance through their employer. Largely, the companies we surveyed were in line with those numbers: 63% offer health benefits to their employees, against 37% that do not. While offering health insurance can be expensive, it’s also one of the benefits most expected among employees. As such, it can be a powerful tool in recruiting and retaining talented people – and in getting buy-in from those within the company.


Log-in to access last month’s research summary report on Employee Benefits, as well as the full Snapshot Survey archives.

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Visit the interactive Contracting Best Practices Library on EGIA.org/University for training and education resources on employee benefits, human resources and more.

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Sign Up Now to Secure a Seat

EGIA’s acclaimed live educational workshops are back this fall and, as always, registration is free for EGIA Premium Members! Upcoming workshops include:

View Full Event Schedule
EGIA Podcast
“How Training & Culture Drive Growth”

Isaac Heating and Air, out of Rochester, NY, has seen rapid growth and expansion over the last few decades, with plenty more underway. And that growth has been built on two pillars as much as anything else: company culture and extensive (and continuing) training.

In the latest episode of Contractor Coffee Club, Mark Matteson welcomes Eric Knaak, VP & General Manager of Isaac, who explains the strategies, tactics and overarching philosophies that have helped build one of the Northeast’s most successful service companies – with more than 340 employees and nearly 30,000 service agreements.

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Listen Now
EGIA Podcast

On ContractorConnect.org, Anonymous asked: “Where is the best place to look for a service manager? Where do you hire them? Would it be smart to hire a service manager before hiring technicians?”

See other contractors’ and consultants’ feedback, and join the conversation yourself, on Contractor Connect – the latest EGIA member benefit free for all members.

Visit ContractorConnect.org
EGIA Podcast
“Two Equipment Replacement Disasters”

Chances are high that you’ve encountered disastrous equipment replacement jobs you’d love to forget. Whether it’s the customer who now has high humidity issues, or the system that can’t maintain temperature anymore — we’ve all experienced them.

In many of these occurrences, attention to detail and avoiding bad industry habits helps prevent the occasional catastrophic installation. Let’s look at two common equipment replacement disasters and how to avoid them.

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EGIA has partnered with National Comfort Institute (NCI), the HVAC industry’s leading technical training organization, to create the High Performance HVAC Alliance which delivers a powerful new joint membership opportunity for contractors. The new alliance membership option includes all the benefits of both EGIA and NCI premium memberships at a significantly reduced rate.

Join As An Alliance Member
Learn More
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
EPIC 2018
Sign Up for the Waiting List

EPIC2018, EGIA’s hotly anticipated contractor conference, is officially sold out!

Featuring can’t-miss keynote presentations from sales psychology expert Connie Podesta and legendary outdoorsman Aron Ralston, who’s harrowing story inspired the Oscar-nominated film 127 Hours, as well as breakout sessions led by some of the industry’s most acclaimed educators, EPIC2018 takes place September 27-28 at the Cosmopolitan of Las Vegas.

While the conference registration has reached capacity, you can now join the waitlist. In the event of cancellations, spots will be filled from the waitlist in the order they joined.

Join the Waitlist
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Technician Communication & Selling Training

Technician Communication & Selling is one of the 10 core areas of curriculum available through EGIA Contractor University. For each core curriculum topic, online classes, in-person workshops and online library resources (videos, templates, and implementation tools) are available for EGIA members. To learn more about our technician communication & selling training, watch the intro video below and take the online class demo.

HVAC Sales Academy Video
Tech Selling Class Demo
HVAC Sales Academy Video
Tech Selling Intro Video
Industry Leading Financing Available for Contractors

The world's largest conferencing provider, West Unified Communications created its InterCall service to deliver cutting-edge audio conferencing and web conference products for business customers.

Special Offer for EGIA Members:
Custom teleconferencing packages with savings up to 70%
HVAC Sales Academy Video
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