November 15, 2017
EGIA Contractor University Weekly Update
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Navigating Contractor University's 10 Online Courses

Our demonstration of the game-changing EGIA Contractor University online platform continues this week.

In the latest episode of Cracking the Code, Weldon Long and John Ketchell tackle two more of EGIA Contractor University’s core curriculum topics -- Service Management Operations and Service Agreements -- and walk through the online classes for each and how they can immediately impact your business for the better.

Plus, Weldon addresses a viewer question on how to use comedy in the sales process.

Watch the Full 30-Minute Episode
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What Four Decades Selling Has Taught Me

In the third episode of the Contractor Coffee Club podcast, host Mark Matteson taps his unique background and shares some of the valuable lessons and unique strategies he’s learned over his four decades in sales and contracting. Plus Mark answers contracting questions submitted by listeners and previews his upcoming webinar on how to achieve 75% closing rates.

Learn More & Listen Now
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Free Snippet from the Weekly "Ask the Experts" Conference Calls

What are the best methods for finding qualified service techs to work for my business?


We are experiencing an entire decline across the US in the vocational tech training that we see from the high school levels from, for example...

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Register & Submit Your Own Questions for the Next "Ask the Experts" Conference Calls for Premium EGIA Members

Register for All Staff Call
Friday 11/17
1pm PST (4pm EST)
Register for Owner/GM Call
Monday 11/20
10am PST (1pm EST)
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Last month, we surveyed contractors on Customer Service & Dispatching. Below is the result from one of the questions we asked.

Do you have established scripts for your dispatchers or call center?

The expected customer experience should be established so that the entire company is on the same page. So, does that extend to dispatchers and their call scripts as well? At 68% of companies it does, as they indicated they have planned and established call scripts, while 32% of respondents do not. The dispatcher is largely the first impression for a company, so it’s important that they offer the customer the best possible interaction. Not only does a script lay out how that interaction can go, but it can give the dispatcher various best practices and proven tactics for closing leads.


EGIA Members, Log in to Access the Full Research Report

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Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
on Service Management Operations

Service management can be one of the more difficult functions in a service company, yet it's one of the most crucial. An effective service department can generate leads, drive sales, maximize service agreements and ensure productive calls, and the management function jumpstarts all of those processes and keeps them on track. In this month's Snapshot Survey, we're asking about Service Management Operations to get an idea of what's working in the industry -- and what's not.

Take this month's survey and be entered for a chance to win a $100 Visa or Mastercard Gift Card.

Take the Survey Now
October’s Contest Winner
Congratulations to James Resendez of First Call Jewel in Idaho Falls, ID, for winning last month's $100 gift card.
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
The Ultimate Success Summit for Home Services Contractors

September 27-28 in Las Vegas, Nevada!

Next year’s must-attend conference from EGIA is going to be EPIC! EPIC2018 – Educating Professionals in Contracting – next year’s much anticipated event from EGIA Contractor University, is coming to the Cosmopolitan Hotel in the heart of the Las Vegas Strip on September 27 and 28, 2018. Experience two full days of business changing insights from EGIA Contractor University’s renowned faculty, headliner keynote presentations, networking opportunities, exhibitor tables and more!

This can’t-miss event starts with an unforgettable welcome reception at the Marquee Nightclub on Wednesday, September 26 from 5:00-7:00pm, complete with complimentary drinks and hors d’oeuvres for all attendees. The conference then kicks off the morning of Thursday, September 27 and will wrap-up by 1:00pm on Friday, September 28, giving attendees plenty of time to enjoy the city for the weekend.

Premium members receive 2 free registrations and Plus members receive 1 free registration. All other contractors are welcome to register for an additional cost.

Mark your calendars now & save the date! More information and registration will be available soon.

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In-Home Sales

In-Home Sales is one of the 10 core areas of curriculum available through EGIA Contractor University. For each core curriculum topic, online classes, in-person workshops and online library resources (videos, templates, and implementation tools) are available for EGIA members. To learn more about our in-home sales training, watch the intro video below and take the online class demo.

HVAC Sales Academy Video
In-Home Sales Class Demo
HVAC Sales Academy Video
In-Home Sales Intro Video
Industry Leading Financing Available for Contractors

The world’s leading professionally managed website chat service exclusively for residential service companies, HomeServiceChats provides live chat service that is staffed with in-house, industry-educated, spelling- and grammar-certified specialists. With more online and mobile browsing, an online website concierge is a must in today’s competitive market. Whether you are a plumbing, HVAC, electrical or roofing company, you can rest assured that HomeServiceChats knows how to speak to your customers and provide the highest level of customer service.

HVAC Sales Academy Video
Special Offer for EGIA Members:
Earn a 3% Rebate on all services
paid quarterly
More About This Offer
View All Programs
Industry Leading Financing Available for Contractors
Industry Leading Financing Available for Contractors
At EGIA, we have found that the most successful contractors throughout the country all have one major thing in common: they offer financing options with every sale. Yet it can be confusing weaving your way through all the financing solutions in the marketplace, and costly to pick the wrong one for your company. Our GEOSmart Financing Clearinghouse solves that problem. EGIA will clear the way and help you pick the right program for your business. We have done the research, vetted the leading finance service offerings, and leveraged our national buying power to secure the best financing solutions for our EGIA members.
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