November 6, 2017
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EGIA Contractor University Weekly Update
EGIA Contractor University Weekly Show
In the latest episode of the "Cracking the Code" weekly show, Weldon Long and John Ketchell continue our ongoing series demonstrating EGIA Contractor University's online offerings -- in particular the 10 core educational topics that are proven to drive success in home services companies. This week, Weldon and John introduce two more -- customer service and leadership -- and discuss some of the University's online resources that will revolutionize the way your company implements both principles.
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Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE
HVAC Sales Academy Video

In the second episode of Contractor Coffee Club presented by EGIA, host Mark Matteson welcomes his first guest: longtime friend Rick Busby, owner of Busby Heating & Air Conditioning. Over the course of a half-hour, Mark talks with Rick about the strategies he’s implemented that have helped Busby Heating & Air Conditioning establish itself as one of Georgia’s leading HVAC companies over the last seven decades. Featuring Mark’s signature wit and knack for getting to actionable insights, it’s an informative and entertaining look at best practices – including some that could fit your company today.

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Webinar Recording

This webinar is available
for all EGIA members.
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Why do some people have a 75% close ratio and others struggle to close 25%? Just what are the causes of success? Mark Matteson has been teaching others “Anthropomaximology” (the study of the upper limits of human potential) since 1989. Sales people are not born, they are made. Using stories from his most successful clients, self-effacing humor, high levels of interaction and critical success factors of peak performing sales professionals, Mark will give you the tools you need to raise your own bar and maximize your sales potential over the course of 30 minutes, followed by 15 minutes of audience Q&A.

Contracting Best Practices
The following training materials have been added this week to the Contracting Business Best Practices Library. Premium members can now log-in to the EGIA Contractor Portal to access these resources.
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HVAC Business Best Practice Weekly Update
Twice a week, EGIA holds conferences calls with industry experts – one designed for owners and GMs, and one for the whole team, from service techs to comfort advisors and everyone in between. During the calls, EGIA Premium Members can ask questions about the issues arising in their businesses and get answers – immediately and catered specifically to their particular problems or opportunities.

The first four owner/GM calls are scheduled for the below days and times:
Monday 11/13 - 10:00am Pacific (1:00pm Eastern)
Monday 11/20 - 10:00am Pacific (1:00pm Eastern)
Monday 11/27 - 10:00am Pacific (1:00pm Eastern)

And the first all-staff call is scheduled for:
Friday 11/17 - 10:00am Pacific (1:00pm Eastern)
Learn more & Register
Webinar Recording
Service Management Operations
Take November’s Snapshot Survey on Service Management Operations to contribute to industry research and be entered to win a $100 Visa or Mastercard gift card!
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At the close of every month, EGIA releases a Snapshot Survey Summary Report that breaks down the data and insights from the previous month’s survey into a digestible, actionable resource. Customer Service & Dispatching is one of the ten core education areas in EGIA Contractor University.
Take the Survey
For more information contact EGIA Member Services at 866-502-2021
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