The last thing we want to do is lose an opportunity during the summer.

Weldon Long demonstrates a role-playing exercise that can help dial in your customer service representatives and dispatchers to capitalize on every opportunity. Plus, Gary Elekes explains how to effectively dispatch the right technician to every call.

All that and more, on this week's episode of Cracking the Code! Watch now before it enters the EGIA members-only archive on 5/20.

The summer rush is quickly approaching for many contractors around the country. We want to know how you prepare your company to handle the rush and capitalize on increased leads.

EGIA’s acclaimed educational workshops are back this fall starting in September and, as always, registration is free for EGIA Premium Members!

Take advantage of nine live training events on wide-ranging topics crucial to the success of your contracting business, including sales, leadership, marketing, and much more!

Most will sell out, so sign up today while space is available.

We’ve assembled an all-star cast of industry titans to deliver you game-changing business expertise under the Vegas lights. Join us for 2 days of inspirational breakout sessions, dynamic networking opportunities, and powerful motivation from unforgettable keynote speakers – including television legend Jay Leno. Just listen to our previous attendee’s experience:

“I don’t know if you can put a price tag on the value of this conference with the amount of networking, information given and overall support for your business. Each speaker had endless amounts of knowledge.”

– Cathleen Helin, Northern Plumbing & Heating

Registration is now open for the event, with free tickets included at most EGIA membership levels. This event will sell-out, so don’t wait: lock-in your spot today!

On ContractorConnect.org, Reid asked:

“What is the best way to handle maintenance customers’ complaints of technicians wanting to sell accessories on tune-ups?”

See other contractors’ and consultants’ feedback, and join the conversation yourself, on Contractor Connect – the latest EGIA member benefit free for all members.

Marketing, Branding & Lead Generation is one of the 10 core areas of curriculum available through EGIA Contractor University. For each core curriculum topic, online classes, in-person workshops and online library resources (videos, templates, and implementation tools) are available for EGIA members. To learn more about our marketing, branding & lead generation training, watch the intro video below and take the online class demo.