Mark Matteson continues his series on sales in the latest episode of Contractor Coffee Club. This time, Mark offers seven things that will drive your sales mentality and success rate, along with other strategies and tactics that have helped him master HVAC sales over the last several decades.

Plus, a look at industry research data on inventory management and what it means for your company.

After-hours service calls can be a tricky proposition to juggle. Offering the convenience to your customers can be a big draw, as they know they’ll never be caught without heat or air conditioning. But figuring out how to manage the process and what to pay for it can be difficult. In this month’s Snapshot Survey, we’re asking all about after-hours service calls to get an idea of what’s working in the industry – and what isn’t.

Does your company have a formal, data-driven forecasting process to attempt to ensure the correct inventory is on hand?

Log-in to access last month’s research summary report on Inventory Management, as well as the full Snapshot Survey archives.

Visit the interactive Contracting Best Practices Library on EGIA.org/University for training and education resources on inventory management, material handling and more.

On ContractorConnect.org, Jack asked:

“Is anyone using job site trash service? Currently we are bringing our install trucks in daily to load and remove trash from previous jobs. I was wondering if anyone was leaving trash curbside for a clean-up crew to come remove from the client’s property later in the day?”

See other contractors’ and consultants’ feedback, and join the conversation yourself, on Contractor Connect – the latest EGIA member benefit free for all members.

EGIA’s acclaimed live educational workshops are back this fall and, as always, registration is free for EGIA Premium Members! Upcoming workshops include:

A question I’m frequently asked is, where do you start when improving a poorly performing duct system? Do you tear it out and start over again, or is there an easier way? The good news is, there is a simple way and a logical pattern you can follow to optimize a duct system. Let’s look at four steps you can use to start correcting duct systems in a sequential order.

EGIA has partnered with National Comfort Institute (NCI), the HVAC industry’s leading technical training organization, to create the High Performance HVAC Alliance which delivers a powerful new joint membership opportunity for contractors. The new alliance membership option includes all the benefits of both EGIA and NCI premium memberships at a significantly reduced rate.

Customer Service & Dispatching Training is one of the 10 core areas of curriculum available through EGIA Contractor University, created to streamline and improve the customer service process and help companies book more of the calls they’re already receiving. For each core curriculum topic, online classes, in-person workshops and online library resources (videos, templates, and implementation tools) are available for EGIA members. To learn more about our Customer Service & Dispatching Training, watch the intro video below and take the online class demo.