In the third episode of the Contractor Coffee Club podcast, host Mark Matteson taps his unique background and shares some of the valuable lessons and unique strategies he’s learned over his four decades in sales and contracting. Plus Mark answers contracting questions submitted by listeners and previews his upcoming webinar on how to achieve 75% closing rates.

Back in April of 2012, we surveyed contractors on Customer Buying Decisions. Below is the result from one of the questions we asked.

What is the most common reason customers have said they decided NOT to buy from your company?

Log in to Access Five Years’ Worth of Snapshot Survey Archives, or to View This Month’s Full Research Report on Customer Service & Dispatching

Service management can be one of the more difficult functions in a service company, yet it's one of the most crucial. An effective service department can generate leads, drive sales, maximize service agreements and ensure productive calls, and the management function jumpstarts all of those processes and keeps them on track. In this month's Snapshot Survey, we're asking about Service Management Operations to get an idea of what's working in the industry -- and what's not.

September 27-28 at the Cosmopolitan of Las Vegas

If you're seeking knowledge, answers to your specific challenges, innovative solutions, game-changing ideas, excellence, inspiration, collaborative conversation with peers, explosive sales growth, and dramatic profits increases, don’t miss the inaugural contractor event of the decade! The new annual EGIA national conference - EPIC2018!

EGIA Premium members will receive 2 free passes to the event and Plus members will receive 1 free pass. Registration for EPIC2018 will be available to all other contractors for an additional cost.

Festivities will begin at 5:00PM on Wednesday, Sept. 26th with an unforgettable welcome reception at Marquee Nightclub inside The Cosmopolitan of Las Vegas. Complimentary drinks and hors d'oeuvres will be served. The conference will kick off the morning of Thursday, Sept. 27th and will wrap-up by 2:30PM on Friday, Sept. 28th.

Mark your calendars now & save the date! More information and registration will be available soon.

Learn how to develop a prosperity mindset that delivers transformational business results and allows you to thrive and prosper in the face of any adversity. Whether the challenge is the economy, cheap competitors or personal difficulty, you will learn how to become an unbeatable and unstoppable force to be reckoned with in the marketplace.