October 23, 2017

EGIA has officially launched Contractor Coffee Club, a new podcast hosted by Mark Matteson and dedicated to the home services industry! Twice a month, Mark brings his signature wit and wisdom -- and three decades of industry experience -- to the program, which features unique insights, audience Q&A and growth strategies for contracting companies, as well as compelling guests drawn from across the industry and beyond. To subscribe to the podcast, listen to episodes, or submit a question for Mark and his guests to answer, visit www.egia.org/podcast.     Learn More & Listen

Twice a week – one designed for owners and GMs, one for service techs, comfort advisors and the whole team – EGIA holds conferences calls with industry experts. During the calls, EGIA Premium Members can ask questions about the issues arising in their businesses and get answers – immediately and catered to their specific problems or opportunities. The first three owner/GM calls are scheduled for the below days and times. Upcoming Owner/GM calls Monday 11/6 - 10:00am Pacific (1:00pm Eastern) Monday 11/20 - 10:00am Pacific (1:00pm Eastern) Monday 11/27 - 10:00am Pacific (1:00pm Eastern)     Learn More & Register

Time and again, it's the most common complaint we hear from owners of contracting companies: We can't find good people. So, how can you hire, train and retain good employees? It all starts with leadership. In the latest EGIA Contractor University Weekly Show, Weldon Long is again joined by Gary Elekes as they offer some of the proven hiring and training strategies and tactics that they've established in their own successful home services companies. Not only will you find good candidates -- you'll keep them happy and employed at your company for years to come.

Customer Service & Dispatching Take this month's Snapshot Survey on Customer Service & Dispatching to contribute to industry research and be entered to win a $100 Visa or Mastercard gift card!   At the close of every month, EGIA releases a Snapshot Survey Summary Report that breaks down the data and insights from the previous month’s survey into a digestible, actionable resource. Customer Service & Dispatching is one of the ten core education areas in EGIA Contractor University.     Take the Survey

For more information contact EGIA Member Services at 866-502-2021