Contractor University Weekly Update

September 20, 2017

EGIA Contractor University Weekly Update

It's time to talk about one of the most critically important conversations we can have during a call: the repair vs replace conversation. It can be difficult trying to decide if a system should be repaired or replaced. It can be even more difficult being the person that has to tell a homeowner that they need to spend $10,000 to replace their system. It's so difficult, in fact, that many of us will even repair systems when we know deep down that they should be replaced.

As uncomfortable as that conversation is to have, we have to remember that our homeowners have a right to know if their system needs to be replaced. So, how do you determine if a system needs to be replaced? And if it does, how do you present your homeowner with the replace option in a way that is low pressure and informative? For the answers to these questions, we turn once again to Gary Elekes in an installment we call Repair vs Replace.

Learn Industry Leaders’ Keys to Success at Contractor Leadership LIVE

Last week in Cleveland, Contractor Leadership LIVE brought a fresh new conference experience to the home services industry. Contractors came together with some of the industry’s best educators to learn how to take their business to the next level, by way of game-changing insights at breakout sessions and keynotes, an eye-opening vendor exhibition, an incredible reception at the iconic Rock and Roll Hall of Fame, and a closing keynote from NFL legend Ray Lewis, who paired raw honesty with a unique perspective on leadership and teamwork to truly unforgettable effect.

If you missed the event, or simply want to relive some of those memorable highlights, we’ve collected some video clips and pictures recapping CLL 2017 on the EGIA Blog. Click below to head over.

Visit the EGIA Blog

For more information contact EGIA Member Services at 866-502-2021