Set to take the industry by storm in September, the inaugural Contractor Leadership LIVE event – co-hosted by EGIA, Contracting Business and HVAC-Talk.com – gives contractors access to the best educators, presenters, networking and vendor exhibition in the business. While it's still nearly four months away, some big developments will be dropping online in the days to come. Make sure you're following CLL on social media for plenty of eye-opening updates, including the announcement of the BIG NAME celebrity keynote speaker.     Follow CLL on Facebook       Follow CLL on Twitter

Running a Thorough Service Call       As service technicians, we have to deal with 2 sides of a service call: the "technical" side of things and the "sales" side of things. And, let's be honest, we service techs often don't like dealing with the sales side of things. We're so worried about coming off as a "pushy sales guy" that we might cut corners and maybe not be as thorough with our process. But what if I told you that not being thorough during the sales process would be doing a disservice to our homeowner? Be thorough, complete the process, and don't skip steps - that is your professional responsibility.   Premium EGIA Members: Log-in at the link below and click on the HVAC Sales Academy box in the Contractor Portal to watch this week's training and learn more about running a thorough service call.     EGIA Member Log-in

The following training materials have been added this week to the Contracting Best Practices Online Training Platform. Premium members can now log-in to the EGIA Contractor Portal to access these resources.     EGIA Member Log-in       VIDEOS     Getting Your Team in on the Game, Part 3: Training Your Team to Know Your Numbers, with Ellen Rohr   Getting Your Team in on the Game, Part 4: Keeping Score, with Ellen Rohr   Getting Your Team in on the Game, Part 5: Refining the Score Keeping, with Ellen Rohr   Blogging for Success – SEO Best Practices Using a Blog, with Andrew Allen   Brand Development – How to Create a Great Brand for Your Company, with Elaina Burdick   Cost Per Lead for Setting Goals in Advertising, with Elaina Burdick   Dispatching - Becoming Great at Dispatching, with Brigham Dickinson   Call Center Management – Using Technology for Productivity, with Brigham Dickinson   Customer Service – Make Everyone FEEL Special, with Brigham Dickinson   TEMPLATES     Inventory Control ACTION PLAN – How-to Step by Step   Service Truck HVAC Master Truck Stock   HVAC Service Truck Inventory Sample   Service and Install Start Up Truck Outline and Stock   DOCUMENTS     Truck Inventory Stock and Replenishment   Inventory Planning for Equipment in Contracting   Standardized Truck Stock Systems to Hit KPI's   Driving Parts Costs in Service to KPI's     EGIA Member Log-in

For more information contact EGIA Member Services at 866-502-2021