Brigham Dickinson, president and founder of Power Selling Pros and a faculty member of EGIA Contractor University, is celebrated throughout the industry as a customer service coaching authority. By following his simple roadmaps to success, available to Premium EGIA members in the Contracting Best Practices Online Training Platform, you can completely reinvent how your team communicates with customers and drive revenue in the process. As Brigham says, your customer service reps are your first impression with the customer and your last, if they screw it up.   Watch Brigham’s short introductory video below, and log-in to the Contractor Portal to access the Contracting Best Practices Online Training Platform to view his training videos.     Learn from Brigham LIVE & In-Person Brigham will be a presenter at the upcoming Contractor Leadership LIVE Conference in Cleveland, OH on September 12-14!   Learn More & Register

Busy Season Preparation       Summer is here and the calls are already starting to roll in. Busy season is upon us once more! Happy days here again! Now's the time to make sure you have all your ducks in a row to ensure your days are a whole lot happier. As most of us know, the busy season means increased revenue, but it also usually means lower average tickets. That adds up to thousands of dollars in missed revenue. So, what can we do to avoid this? What do we need to focus on to ensure we maximize each and every call? How can we turn a good busy season into a phenomenal one? For the answers to these questions, we turn once again to EGIA Contractor University faculty member, Gary Elekes.   Premium EGIA Members: Log-in at the link below and click on the HVAC Sales Academy box in the Contractor Portal to watch this week's training and find out what you can do to prepare for the upcoming busy season.     EGIA Member Log-in

The following training materials have been added this week to the Contracting Best Practices Online Training Platform. Premium members can now log-in to the EGIA Contractor Portal to access these resources.     EGIA Member Log-in       VIDEOS     Supplier Negotiations - Creating Win-Win Opportunities   Action Plans - Using Them For Accountability in a Plan   Tool Policy for Your Company   Operational Marketing - Strategy 8 - Leveraging Process to Support Brand Experience   Questioning Technique for Technicians to Master in Communication-Selling   Referral Marketing - Strategy 11 - How to Get More Referrals     Sharing Company Performance Against Plan   Employee Handbook Best Practices   Repair Versus Replacement - Tech Lead Turnover and Sales Process   Internal Marketing - Strategy 7 - Maximize Your Company Alignment with Communications   E-commerce Internet Sales - Strategy 10 - Leveraging the Web for Growth   Getting more Funding in Co-op- Strategy 9 - Maximize Supplier Funding       EGIA Member Log-in

For more information contact EGIA Member Services at 866-502-2021