CSRs are the First Impression of Your Company | Clip of the Week

Customer Service Representatives are the first impression customers have with your company, and the last if they mess it up.

In this "Clip of the Week" from Cracking the Code, Brigham Dickinson explains the power of scripting, role playing, and wowing your customers over the phone.

Watch the clip below, and visit to watch the full show for more on customer service.