3 Tips for CSRs This Summer | Clip of the Week

The summer busy season can push your CSR's to the limit -- that phone may not stop ringing until fall. So how can they cope, while delivering the highest level of service possible?

Brigham Dickinson explains 3 key tips for CSR's, in a clip from the latest episode of the Cracking the Code weekly show.

Watch the clip this week's episode of Cracking the Code below, and visit EGIA.org/Show to watch the full show, before it goes in the members-only archive on June 18.