Repair vs Replace on Winter No-Heat Calls | Clip of the Week

During the no-heat calls that will pour in during the winter, it's more crucial than ever to have established rules for when to recommend repair vs replace -- and to ensure every tech is adhering to those rules.

In the latest "clip of the week" from Cracking the Code, Weldon Long explains how to have the "replacement" conversation when the last thing in the world your homeowner is thinking about is spending money on a new furnace.

Watch the clip below, and visit EGIA.org/Show to watch the full show, before it goes in the members-only archive on January 28.