“Dealing with an Angry Customer” | Cracking the Code Clip

If an unhappy customer is complaining to you, it means they're still in the game -- they still want to do business with you.

In a clip from the latest episode of Cracking the Code, Mark Matteson explains how to actively listen and connect with that unhappy customer -- and keep their business in the process.

This clip is excerpted from this week's episode of Cracking the Code. Visit to watch the full show, before it goes in the members-only archive on April 30.