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September 27 & 28
Las Vegas, NV
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Demo : Customer Service & Dispatching Class
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Course Content
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Lessons
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1
Demo : Customer Service & Dispatching Lesson 1
Demo : Introduction to Customer Service & Dispatching
Demo : Building The Exceptional Brand Experience
Demo : Customer Service and the Brand Experience Part 1
Demo : Customer Service and the Brand Experience Part 2
Additional Lessons for this course that you will have access to when you become a Premium EGIA Member include:
2
Customer Service & Dispatching Lesson 2
Customer Service Representative and Dispatching Part 1
Customer Service Representative and Dispatching Part 2
Customer Service : CSR Fundamentals Part 1
Customer Service : CSR Fundamentals Part 2
Customer Service : Service Dispatching Script - Required Document
Customer Service : Training and scripts for your call center
Customer Service : Outbound telemarketing
3
Customer Service & Dispatching Lesson 3
Customer Service : Lead Coordination - The Value of a Lead
Customer Service : Lead Coordination - What gets measures gets done
Customer Service : Lead Coordination - Spreadsheet
Customer Service : Lead Coordination - Using the spreadsheet
Customer Service : Lead Coordination - Qualifying a lead
Customer Service : Lead Coordination - Role play intro
Customer Service : Lead Coordination - Role Play - Best Case Scenario
Customer Service : Lead Coordination - Role Play - Time Objection
Customer Service : Lead Coordination - Role Play -Preventing a one legger
Customer Service : Lead Coordination - Role Play - Price Objections
Customer Service : Lead Coordination - Role Play - Dealing with a tough customer
Customer Service : Lead Coordination - How to manage your leads
Customer Service : Lead Coordination, and Dispatching - Course wrap up
