EGIA Blog

Closing more home services contracts comes down to diagnosing problems and recommending solutions.

A successful call center is the cornerstone of any great contracting company. Learn the tools to build a world-class team of CSR's that consistently books calls on this week's Cracking the Code.

In this week's Cracking the Code podcast, our team of experts continue their CSR, technician, and sales training to help you set and accomplish meaningful goals for your contracting company.

Consistent actions promote consistent results. In this week's Cracking the Code episode, learn the framework that will keep your CSRs, service technicians, and salespeople moving forward on a path of success.

In part three of our summer training series, learn how changing your mindset towards CSR, service tech, and sales training can lead to success during the summer busy season.

In part two of our summer training series, learn how to align your CSR's behaviors with your brand experience and prepare your salespeople for success.

When you're busy during the summer, training can often suffer. Here are bite-sized training segments to help your employees continue to deliver exceptional service to your customers.

Proactively dealing with objections can help maintain your average ticket during the summer busy season.

Focusing on the right priorities during the summer can prime your contracting business for success throughout the rest of the year.

Improving the skills of your customer service representatives and dispatchers is a critical part of preparing for the summer busy season!