EGIA Blog

Know when to pull out a price list. But also know when to stay out of sales mode and keep it conversational with your customer. ...

How can you drive revenue during planned maintenance calls? By offering IAQ solutions that will benefit the customer in the long run. ...

Fifty percent of HVAC systems being installed in homes aren't being properly sized, and so aren't being properly installed. Fifty percent. This according to Consumer Reports and the US Department of Energy.

Having guarantees that your company will stand behind can build trust and ease the sense of risk that your customer may have in mind. But how can you deliver those guarantees during the sales presentation?

Step one of the sales process is designed to do one simple thing: create a sense of trust so the homeowner will relax, ease up on the suspicion, and let you do your job and help them. ...

During the no-heat calls that will pour in during the winter, it's more crucial than ever to have established rules for when to recommend repair vs replace -- and to ensure every tech ...

Employee reviews aren't some worthless obligation. In fact, when properly undertaken, they have tremendous value. ...