In today's social media age, contracting business owners must have a strategy for responding to social media comments and reviews to let the marketplace know their listening and they care. This week, the EGIA Faculty respond to industry data collected in one of our monthly Snapshot Survey industry research surveys:
Does your company have a customer service strategy in place to respond to social media comments and reviews?
EGIA's faculty members Weldon Long (Sales Expert and New York Times Bestselling author), Drew Cameron (President of Flow Odyssey), and Gary Elekes (Founder of EPC Training and iMarket Solutions) give their expert advice on how to approach social media and respond to comments and reviews in a positive way that positions your company as a trusted authority in your marketplace.
EGIA members can access the full archive of Ask the Expert recordings by logging in to their member dashboard.