It's a fact of life for every CSR - no one likes dealing with a rude customer. Not only is the call difficult, but difficult people can ruin your day and take you out of a positive, customer focused mindset. On this week's Ask the Experts video highlight, an HVAC contractor from California asks:
I am a CSR, how can I get back in a "Wow" mindset after a nasty challenging customer?
HVAC sales coach Mike Treas gives his expert advice on the best way to address the needs of an unhappy customer and how to regroup your thoughts to get back into a positive mindset that pushes sales and customer relationships forward.
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