I was fortunate enough to attend EGIA’s Call Center training course that was taught by Brigham Dickinson. When I was invited to the training, my first thought was, "Awesome, I am curious what I will be taught." My second thought was, "how in the heck am I going to stay engaged and stay seated for 8 hours?"
Well, let me just say this, Brigham is a dynamic teacher. He takes BIG call center challenges and delivers simplistic, bit size info that you can actually swallow and apply. I say simplistic in the sense that once you learn the technique you think to yourself, "That makes so much sense and is not hard to do."
There is a lot to learn to be a successful CSR. There is no way you can teach it all in one day. What makes Brigham effective is he teaches the Why behind what we need to do, which gives the CSR the tools to be successful with the amount of information you can absorb in 1 day.
The students in the class were diverse in their skill levels. There were CSR’s that had just started their jobs to CSR’s that have been on the job for 15+ years. No matter how long you have been doing the job his training is relevant.
He is full of knowledge that can be applied towards answering phones to everyday life. He is funny, energetic and enthusiastic.
I feel confident that everyone that applies what they learned in the course will find increased success.
Jessica Root, Root Marketing and Consulting
on Customer Service Representative Coaching Workshop